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Return Policy

Valid Return Reasons
  • Product damaged during shipping.
  • Product returned by an end consumer.
  • Incorrect product was shipped to the customer. Carlson will supply the customer with a call tag. 
  • Return authorization must be requested through the Customer Service department.
 
Restrictions on Returns
  • Products may be returned for full credit up to 100 days from the date of purchase.
  • If a product is returned after 100 days from the purchase date, a 20% restocking charge will be deducted from the value of the return.
  • Credit will be issued after the products have been returned to Carlson and checked in by Quality Control.
  • No credit will be issued for expired products. Please do not return them.
  • No products will be given as an exchange for returns.

If a product is returned after 100 days from the purchase date, the product must have an expiration date of at least one year. A 20% restocking charge will be deducted from the value of the return. 
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Carlson Laboratories, Inc.
600 W. University Dr.
Arlington Heights, IL  60004

Phone: 847.255.1600
Toll-free:  888.234.5656

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